Refund Terms

Welcome to the refund policy for ASTRELVEXIS. We are committed to ensuring your satisfaction with our products and services. Please read the following terms carefully to understand your rights and obligations regarding refunds.

Eligibility for Refunds

Refunds are offered under the following conditions:

• The request for a refund is made within 14 days of the purchase date.
• The product is returned in its original condition, with all packaging and materials intact.
• Digital products have not been downloaded or accessed beyond the initial preview.

Non-Refundable Products

Certain products and services are non-refundable. These include, but are not limited to:

• Customized or personalized items.
• Subscription services after the initial trial period.
• Gift cards and promotional items.

Process for Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer support team at [email protected] with your order details.
• Provide a reason for the refund request and any relevant evidence to support your claim.
• Await a response from our team, who will guide you through the refund process.

Refund Method

Refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to reflect in your account.

Changes to the Refund Policy

ASTRELVEXIS reserves the right to modify these refund terms at any time without prior notice. Changes will be posted on our website, and continued use of our services signifies acceptance of the revised terms.

If you have any questions regarding our refund policy, please do not hesitate to contact us.